Service Desk Manager

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Be responsible for work prioritization, scheduling and resource allocation to ensure that Business units need from desk services were met

Monitor team’s operations to identify areas of improvement and develop action plans to facilitate intra/inter-team communications, work prioritization and efficiency.

Provide timely and efficient support to all Business units.

Develop implementation procedures to allow ease of installation and upgrades to the Channel’s hardware and software.

Identify and recommend enhancements to the Desktop Standard Operating Environment

Deliver division operational targets as per SLA management targets

Ensure quality standards are implemented and maintained

Develop and implement procedures to efficient use of time and resources

Participate in the department recruiting process and assess nominated applicants

Conduct periodic staff performance assessment and evaluation Ensure quality standards are implemented and maintained

Networks modeling

General IT skills 

Technology troubleshooting

Architecture and IT standards

IT/ Media software and application assessment

Content Database

Media technologies 

Media software and application assessment

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