Be responsible for work prioritization, scheduling and resource allocation to ensure that Business units need from desk services were met
Monitor team’s operations to identify areas of improvement and develop action plans to facilitate intra/inter-team communications, work prioritization and efficiency.
Provide timely and efficient support to all Business units.
Develop implementation procedures to allow ease of installation and upgrades to the Channel’s hardware and software.
Identify and recommend enhancements to the Desktop Standard Operating Environment
Deliver division operational targets as per SLA management targets
Ensure quality standards are implemented and maintained
Develop and implement procedures to efficient use of time and resources
Participate in the department recruiting process and assess nominated applicants
Conduct periodic staff performance assessment and evaluation Ensure quality standards are implemented and maintained
General IT skills
Architecture and IT standards
IT/ Media software and application assessment
Media software and application assessment